Does my shuttle or private transfer drop me at the door of my accommodation?
Yes, as long as it is a touristic hotel or apartment we will drop you at the door( unless the road is too small for the coach to negotiate). Shuttles however do not drop passengers at private address’s, but can drop you at the nearest hotel or apartment complex.

If you are a customer that require a transfer to a private address ie Villa, then we recommend our range of private taxi transfers. Please use our search facility on the homepage of this website, for a price that will please you.

What are the Skihoppa.com Central Reservations & emergency contact numbers?
Reservations: 0871 855 1101 (within UK) 0034 96 689 7242 (outside of UK) - available every day 08:00 - 20:00 Mon to Fri, Sat and 09:00 - 18:00 and 10:00 0 16:00 on Sundays (GMT, for Europe + 1 hour)
Emergency: The emergency number relevant to your destination will be printed on your documentation.

How do I know that I can trust Skihoppa and that it is a legal trustworthy company?
Skihoppa.com is an internet trading brand of Resort Hoppa(UK) Limited, is a legally registered in the UK

How do I locate my driver or vehicle?
Once you have completed your on-line booking you will automatically receive a screen confirmation together with an email giving you exact instructions for meeting your driver or vehicle

Airport - What happens if I cannot find my driver at the airport?
Call Skihoppa central reservations number (or the emergency number if outside hours) and they will direct you to your driver.

Airport - How long will I have to wait at the airport? What about flight delays?
Your private transfer minibus or vehicle will normally be at the airport for the scheduled arrival time of your flight. We monitor flight arrival times so as to be waiting for you when you arrive. Shared clients will always be put on the next available transfer.

General - I have lost my luggage, can you collect it for me later?
All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.

General - I have left something in the vehicle. How do I get it back?
Contact our central reservation staff, giving details of the transfer, and the missing items. We will then endeavour to deliver them to you. In some circumstances a charge may be applicable.

Pricing - Do you offer discounted rates for children or babies?
On private transfers, infants and children do count as one person as they take up a seat belt place. We recommend parents take their own child seats to ensure adequate safety in foreign countries. As with car rental policy it is also the parent’s responsibility to fit the seat. Most airlines do not charge for the carriage of child seats and pushchairs.

There is no charge for infants aged under 2 years who are traveling on shared shuttle services, provided that they do not require their own seat.

Reservation - Can I have a refund?
Under certain circumstances - See Skihoppa terms and conditions

Reservation - Can I change the date of my transfer?
Yes, subject to availability and our terms and conditions.

Reservation - Can I have a receipt?
Your email or fax confirmation is your receipt.

The Transfer - How do I confirm my resort pickup time?
If you have a private transfer this will normally be confirmed to you prior to departure by email. For shuttle transfers you will be provided with a reconfirmation number that you will need to ring 24hrs prior to your departure from resort.

What currency are your rates in?
All prices are quoted and charged in euros or Sterling

The Transfer - Can I have the driver's mobile number?
No. If you have any problems contact our central reservations number.

The Transfer - I have lots of luggage, snowboard skis etc. will there be room?
Each passenger has an obligation to inform us of such items by email or fax and we will make the necessary arrangements .However extra charges may be applicable

The Transfer - Can we stop off at the supermarket on route?
By prior arrangement on a private transfer only, although not at peak times - a supplement may be applicable.

The Transfer - Is the transfer direct or do we stop en route?
Private transfers are direct, door-to-door. Shared transfers may stop to either pickup or drop off other clients en route.

The Transfer - Does the driver speak English?
All resorthoppa drivers speak English. Occasionally we are obliged to use a local taxi firm, in which case we cannot guarantee the driver will speak English.

The Transfer - Do I have to share a vehicle with other people?
No, if you book a private transfer. Yes, if you book a shuttle transfer.

Resort - I do not have a resort address, can you drop me off at the tourist office?
If you do not specify a resort address, you will be dropped off and picked up at the tourist office. If you wish to change this you must inform Skihoppa Central Reservations.